Your store just closed a deal and sold a project. It’s handed off to one of their best project managers. Say that PM is you. The project is located in Oregon City, and the expected completion date is the following Monday. Those were the terms.
Now what? You have a million questions on your mind, but the biggest one is how do I find the right contractor?
You might have a desk drawer full of tattered business cards. Or you might have half of your contractors in your contact list, some of which are old phone numbers. Better yet, a text message from an unknown contact that might be just the guy—except, how far do you have to scroll?
How about an excel spreadsheet a previous PM used that you can’t seem to decipher? The best-case scenario is that you’ve got a more-or-less functional CRM that you can access. Now you have to remember what’s updated and what’s not. Or you can call your most reliable contractor… who you just found out is busy with a different job and can’t complete this upcoming Oregon City job.
Are you starting to see the problem?
You don’t have a single platform that seamlessly connects you to whomever you need as a project manager. It is a simple, clean workbench that bridges the gap to every contractor you need, whenever and wherever you need them.
PAIN POINTS FOR STORES
Last time we discussed the two sides of HeyPros—the stores and the contractors. More particularly, we talked about pain points—recurring, persistent problems that need to change in the marketplace.
Today, we will discuss the store model and how we plan to resolve those pain points.
Taking the (entirely imaginary but highly relevant) scenario we mentioned earlier, finding the right installers isn’t the only pain point.
Before you call an installer, you’re not sure about their schedules. The first question is almost always about availability with each call you make. Will they be able to complete it by Monday?
Using HeyPros, you’ll post the project you need to complete (this takes about 30-seconds, by the way). You’ll just set a specific range of dates to ensure you get the project completed when you do that.
When an installer bids on your project, they agree to the specified dates in the project. If the dates change or the project is pushed for sooner or later, you can request a schedule change, and the installer will need to acknowledge an acceptance or denial of the new schedule.
If the installer rejects these new dates, you can choose a new installer for your project. Here’s a pro tip: using the HeyPros chat will help you communicate more minor scheduling conflicts when they arise. Using the chat eliminates another pain point stores have.
Do you know if the installer will pick up the phone? Did they send a text? Maybe it was an email? How much time will you spend finding old messages or deciding what to use to create new communication?
Or perhaps there was a verbal agreement on a price, but it wasn’t documented. Maybe a promise was made over the phone, but you’re not sure. You can start to see how this would cause chaos.
As we’ve mentioned before, HeyPros has a built-in chat feature that enables both stores and installers to document all communications easily. Better still, we tie all communications to a specific project, so you’ll never lose the organization you need.
This organization becomes a byproduct of using HeyPros. You won’t even notice it until you need to look through an old job and revisit earlier conversations (HeyPros locks in chats, so they don’t disappear on you). All you need to do is use the search feature in the chat.
Stores can breathe easy and never have to worry about paying installers directly. Often installers will send unclear invoices or through third-party apps. Once again, HeyPros has the functionality to take care of invoicing.
When an installer completes a project, they’ll mark it complete, and an invoice for the balance is sent over to your store’s accounting department. If an installer does not complete a project, payment will not be required.
If there are any issues or concerns on the project, you will have seven days to notify HeyPros. The HeyPros Customer Support team will carefully handle each claim and attend to it. HeyPros guarantees to resolve all payment disputes between your store and the installer.
How much will you pay for this service? Not a dime. Stores don’t pay anything to use all of the services HeyPros offers. We at HeyPros only charge a small percentage fee of every transaction to the installer. Not to the store.
After all is said and agreed upon, what happens if a change order occurs? You’re aware of the hassle you go through to create a change order or understand the contractor’s change order. There is a change order feature to resolve this hassle.
As a store, you can reject a change order coming in from the installer if you do not consider it fair. Or, instead, you could counter-offer a change order. As mentioned before, all communication and changes are encouraged inside HeyPros chat and the change order system to ensure proper project documentation.
Do we need to get into talking about licensing and insurance? What about expiration? More than anything, compliance needs to be done right.
How about someone else taking care of it completely? If you can’t see it, we’re raising our hands over here. Pick us.
We take responsibility for checking and ensuring that a contractor is properly licensed. We’ll confirm that they have an active general liability insurance policy, a bond and even have them sign a subcontractor agreement with HeyPros to ensure that we have a proper legal chain of responsibility if a project has any claims. You’ll never have to get involved in licensing or insurance status for any installer as a store. We are 100% responsible for all legalities involving the contractor. Feel free to quote us on that.
How about the quality of the contractor’s work? How are they vetted?
Installers cannot sign up without a direct HeyPros invitation from a certified HeyPros Onboarding Manager. The onboarding process takes at least one week, where the Onboarding Manager physically visits the installer at an active job site and inspects the work being performed.
During the onboarding process, we’ll ask each installer a series of questions about their trade which are designed to quiz them on their knowledge of proper installation techniques—respective to their crafts. HeyPros also reviews each installer’s vehicle and tools to provide the highest quality and professionalism.
A NEW SCENARIO
Close your eyes. Now open them because you can’t continue reading otherwise.
How about that job in Oregon City that needs to be completed this Monday? Just post all of the information down below:
Now hit submit. Watch what happens.
Boom. You’re done. Just be ready for any questions, as any good project manager would be. Otherwise, watch how seamlessly the project gets completed.